Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return, in our opinion is a result of our error (you received an incorrect or defective item, etc.).

Refunds will be processed once we have received the item in their original condition.

If you need to return an item, please email with your order number and details about the product you would like to return. We will respond quickly as to if your return is successful and with instructions for how to return items from your order.


We offer FREE shipping within Australia. Orders are processed within 24 business hours of your order being placed. We use Australia Post.

Spencer & Rowe will notify you via email once your order is placed and dispatched.


Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed. For any updates to expected delivery times, please refer to the Australia Post website.

Please note that you can track your order for an Estimated Time of Arrival from Australia Post website